Shipping policy
Shipping Policy
Last updated: June 2026
At LNGE, we are committed to delivering premium-quality apparel with exceptional service. Please read the following information regarding order processing and shipping.
Order Processing
Orders are processed Monday to Friday (excluding public holidays).
For in-stock items, please allow 1–3 business days for your order to be packed and dispatched.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Pre-Order Items
Some LNGE products are available exclusively through pre-order.
Pre-ordering allows us to manufacture premium garments in carefully planned production runs, helping reduce waste while maintaining the highest quality standards.
Estimated dispatch dates are displayed on each product page before purchase.
Please note:
- Payment is taken at the time your order is placed.
- Production timelines are estimates and may occasionally change due to manufacturing or freight delays outside of our control.
- We will keep customers updated via email if there are any significant changes to the expected dispatch date.
Orders Containing Both In-Stock and Pre-Order Items
If your order contains both in-stock and pre-order items, your order will generally be shipped together once all items are available.
If you would like your in-stock items shipped sooner, we recommend placing separate orders.
Australian Shipping
Shipping rates are calculated at checkout.
Once your order has been dispatched, delivery timeframes are determined by the shipping carrier and your location.
International Shipping
International shipping is not currently available.
We look forward to expanding internationally in the future.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking details.
If you have not received your shipping confirmation within the expected processing time, please contact us.
Incorrect Shipping Details
Please ensure your shipping information is correct before completing your order.
LNGE is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery addresses.
Lost or Delayed Parcels
Once a parcel has been handed to the shipping carrier, delivery is the responsibility of the courier.
If your parcel is delayed or appears lost, please contact the courier first using your tracking number. If you require additional assistance, our team is happy to help.
Contact Us
If you have any questions regarding shipping, please contact us.
Email: hello@lngeofficial.com.au
One recommendation
Because you’re positioning LNGE as a premium brand, I’d also offer free Australian shipping over a certain spend once you launch. For example:
- Standard Shipping: Calculated at checkout
- Free Standard Shipping on orders over $120 AUD
This encourages customers to add another item to reach the threshold and often increases average order value.